Join Emsisoft

A truly global company

Emsisoft is based in New Zealand, but our reach is global. Our team is composed of the most dedicated and talented people for the job, working in all corners of the world. We at Emsisoft don’t know physical or cultural boundaries. We are all part of a diverse group of experts that create the best possible malware protection software for all.

Benefits of working at Emsisoft

  • Flexible work hours – whatever time suits you best.
  • Multicultural environment – international collaboration.
  • Do something good – fight the bad boys and their online threats.
  • Company ethics – we don’t do things just for the money.

Before you apply

Customer Support Agent – Email/Chat/Phone

Do you have a passion for helping people who struggle with malware, technical issues or billing details? If so, here is your chance to join Emsisoft and help supporting technologies that protect millions of users daily from the dangers lurking on the internet.

Here at Emsisoft, we follow our passion. As one of the premier companies exploring behavior-based malware detection, we understand that the key to success lies in hiring smart, passionate people. Our success also relies on providing best-in-class customer support that gives customers immediate solutions to their problems.

Do you have what it takes?

To make sure you have a clear picture of the type of candidate we are looking for, here are a couple of questions to guide you. If these make you giddy in anticipation and you believe you can answer them all with an honest “yes”, then this job may be exactly what you are looking for.

  • Do you know Windows down to its core and don’t hesitate to open Regedit when needed?
  • Is malware removal for you more than just running a couple of cleaning tools?
  • Are you the kind of person that enjoys dealing with people who are less technical skilled than you?
  • Do you embrace the new challenges that customers may throw at you? Are you a keen learner and problem solver by heart?
  • Do you enjoy working from home in small teams with an incredibly diverse and multicultural background?

What you will be doing together with us:

  • Help our customers with product and malware issues, via email and live chat.
  • Answer billing and licensing questions for our products.
  • Be the link between our customers and our product teams to share user feedback.
  • Remote work on a flexible schedule: The only requirements are a stable internet connection and being roughly available during US business hours.

Requirements:

Our requirements are as lean and simple as our products. We are looking for long-term customer support people with the following qualifications:

3+ years experience in customers support, ideally in software or SaaS industry.

  • Native English speaker (American or British).
  • Have the ability to work remotely and communicate efficiently.
  • Have a positive attitude with people.
  • Always a willingness to go the extra mile to please and delight users.
  • Excellent writer and communicator.
  • You are an independent team member that is not tied to any agency or outsourcing company. Applications from agencies and outsourcing companies even on behalf of independent developers will be ignored.

What we offer

  • Great work life balance that comes with remote working. No traveling required.
  • Long term, 40h/week full-time career opportunity, working in an interesting field as part of a growing multi-cultural company.
  • Semi-flexible work hours providing the short daily meetings are covered.
  • Your job will be completely location independent, assuming you have access to a reasonably fast and stable Internet connection.
  • Opportunity to grow and make a difference in a widely respected antivirus company.
  • Competitive salary.

If you are ready to do the most important work of your life and help eradicate the malware threat once and for all, please apply now. Please send your CV to [email protected] and we will be in touch with you shortly.

Cybersecurity Sales Development – SaaS/Remote

We’re searching for a motivated sales representative to help grow Emsisoft’s partner network. If you’re looking for a role that will test your sales chops while providing you with the fantastic work-life balance that comes with location independent working in an ethical business operation, this could be the position for you!

A leading name in the endpoint antivirus space, Emsisoft is dedicated to making the world a safer place by protecting users against all forms of malware. As the company grows, we’re looking to bring on new talent to expand our reseller partnerships and grow channel sales.

That’s where you come in.

The role

As a sales development rep, you’ll be responsible for growing the Emsisoft partner network in English speaking countries and providing these resellers with ongoing support. The position is well-suited to someone who has experience in SaaS sales development, is ready to hit targets and has the drive and passion needed to succeed in a fast-paced and exciting industry.

In return, we offer a competitive base salary, generous target-based bonuses and total location independence, which gives you the freedom to work from wherever you want.

Key responsibilities:

  • Establish a strong partner network with managed service providers (MSPs) and value added resellers (VARs).
  • Work with resellers and provide them with necessary support to motivate their sales.
  • Grow sales from English speaking markets.
  • Deliver monthly reports, analyses and sales targets.

Job requirements:

  • Experience in software sales, preferably with resellers and/or managed service providers (MSP).
  • Ready to meet targets.
  • English native speaker.
  • Must be a self-starter and comfortable working in a fast-paced innovative environment.
  • High energy level and ability to work independently.
  • High levels of collaboration and teamwork.
  • Positive attitude and willing to go the extra mile without being asked.

What we offer

  • Safe, long-term employment (40 hours/week) as an independent contractor.
  • Flexible work hours, provided the short regular team meetings are covered.
  • Completely location independent role, assuming you have access to a reasonably fast and stable Internet connection.
  • Opportunity to work in an interesting cybersecurity field as part of a growing multicultural company.
  • Fixed base salary and target-based bonuses.

Think you’d be a good fit for the role? We’d love to hear from you. Send us your C.V. and cover letter to [email protected] and we’ll be in touch.