Emsisoft | Privacy Policy

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Emsisoft Privacy Policy

This Privacy Policy describes how Emsisoft collects, uses and discloses information, and what choices you have with respect to the information.

Updates in this version of the Privacy Policy reflect changes in data protection law.

When we refer to “Emsisoft”, we mean the Emsisoft entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

Table of Contents:

Applicability Of This Privacy Policy

This Privacy Policy applies to Emsisoft’s software products and online platform, including the associated Emsisoft desktop and mobile applications (collectively, the “Services”), emsisoft.com and other Emsisoft websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, etc.) you may have with Emsisoft. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Emsisoft’s business.

This Privacy Policy does not apply to any third party applications or software that integrate with the Services through the Emsisoft platform (“Third Party Services”), or any other third party products, services or businesses. In addition, a separate terms agreement governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any files, messages or other content submitted through Services accounts (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their instance of the Services (their “Workspace”) and any associated Customer Data.

To support delivery of our Services, Emsisoft may engage and use data processors with access to certain Customer Data (each, a "Subprocessor").

Information We Collect And Receive

Emsisoft may collect and receive Customer Data (“Customer Data”) and other information and data (“Other Information”) in a variety of ways:

  • Customer Data. Customers or individuals granted access to a Workspace by a Customer (“Authorized Users”) may submit Customer Data to Emsisoft when using the Services:
    1. Authorized User content. For example, messages sent to the customer support or other Authorized Users of the Services.
    2. Log data. For example, information about scanned, detected, alerted or quarantined objects and files on the Authorized User device.
    3. File data. For example, data files, and executable program files and modules submitted and processed for threat assessment.
    4. Settings data: For example, individual personalized configuration of the Services and license information.

  • Other Information. Emsisoft also collects, generates and/or receives Other Information:
    1. Workspace and Account Information. To create or update a Workspace account, you or the Customer (e.g., your employer) supply Emsisoft with an email address, password, domain and/or similar account details.
    2. Usage Information.
      • Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, Emsisoft logs the Workspaces, features, content and links you interact with, the types of files processed and what Third Party Services are used (if any).
      • Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
      • Device information. Emsisoft collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
      • Location information. We receive information from you, the Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Emsisoft may also collect location information from devices in accordance with the consent process provided by your device.
    3. Cookie Information. Emsisoft uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. For more details about how we use these technologies, please see the section Cookies.
    4. Third Party Services. Customer can choose to permit or restrict Third Party Services for their Workspace. Typically, Third Party Services are software that integrate with our Services, and Customer can permit its Authorized Users to enable and disable these integrations for their Workspace. Once enabled, the provider of a Third Party Service may share certain information with Emsisoft. For example, remote monitoring and management providers who offer services to remotely configure and monitor the Services. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to Emsisoft. When a Third Party Service is enabled, Emsisoft is authorized to connect and access Other Information made available to Emsisoft in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services.
    5. Contact Information. In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as inviting additional Workspace users) is collected when using the Services.
    6. Third Party Data. Emsisoft may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
    7. Additional Information Provided to Emsisoft. We receive Other Information when it is submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Emsisoft.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”) to Emsisoft. However, certain Information is collected automatically and, if some Information, such as Authorized User account and Workspace setup details, is not provided, we may be unable to provide the Services.

How We Use Information

Customer Data will be used by Emsisoft in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Emsisoft is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to a Workspace, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.

Emsisoft uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Emsisoft uses Other Information:

  • To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request.
  • As required by applicable law, legal process or regulation.
  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
  • To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Emsisoft. These are marketing messages so you can control whether you receive them.
  • For billing, account management and other administrative matters. Emsisoft may need to contact you for invoicing, account management and other similar reasons. We use account data to administer accounts and keep track of billing and payments.
    Emsisoft does not process or store, at any time, credit card information. Payment processing is done by one of our third party providers as listed below.
  • To investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Emsisoft may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention

Emsisoft will retain Customer Data in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer may be able to customize its retention settings and apply those customized settings at the Workspace level, channel level or other level. Customer may also apply different settings to messages, files or other types of Customer Data. The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. Emsisoft may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Emsisoft to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

How We Share And Disclose Information

This section describes how Emsisoft may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Emsisoft does not control how they or any other third parties choose to share or disclose Information.

  • Customer’s Instructions. Emsisoft will solely share and disclose Customer Data in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
  • Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same or connected Workspaces. For example, an Authorized User’s email address may be displayed with their Workspace profile.
  • Customer Access. Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export logs of Workspace activity, or accessing or modifying your profile details.
  • Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing services.
  • Third Party Services. Customer may enable or permit Authorized Users to enable Third Party Services. When enabled, Emsisoft may share Other Information with Third Party Services. Third Party Services are not owned or controlled by Emsisoft, and third parties that have been granted access to Other Information may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions.
  • During a Change to Emsisoft’s Business. If Emsisoft engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Emsisoft’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
  • Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective Emsisoft customer the average amount of detected malware per user or data on the regional distribution of malware infections.
  • To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of Emsisoft or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
  • With Consent. Emsisoft may share Other Information with third parties when we have consent to do so.


Emsisoft currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Emsisoft performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Emsisoft may use the following Subprocessors to host Customer Data and Other Information or provide other infrastructure to perform other Service functions:

Entity Name

Subprocessing Activities

Entity Country

AdRoll, Inc.

Advertising Delivery

United States

Automattic Inc.

Cloud Service Provider

United States

Bitdefender SRL

Service Provider


Cleverbridge AG

Payment Processing


CloudFlare, Inc.

Content Delivery

United States

Disqus, Inc.

Blog Comments

United States

Facebook Ireland Limited

Advertising Delivery


Genesis Digital LLC

Content Delivery

United States

Google, Inc.

Cloud Service Provider

United States

Hetzner Online GmbH

Server Hosting


Highwinds Network Group, Inc.

Content Delivery

United States

Kayako Ltd.

Cloud Service Provider

United Kingdom

Mailgun Technologies, Inc.

Email Delivery

United States

Microsoft Corporation

Cloud Service Provider

United States

Slack Technologies, Inc.

Team Communication

United States

Xero Limited

Accounting Provider

New Zealand


In providing the Service, Emsisoft utilises "cookies". A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

We and some of our third party subprocessors may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website and Service. We do not respond to or honor “Do Not Track” requests at this time.

Some of our third party subprocessors may support the following tools to opt-out from seeing targeted ads or performing user tracking:

Our Websites and Services may contain links to other websites that are not owned or controlled by Emsisoft. The provision of such links is for your convenience and does not signify our endorsement of such websites or locations or its contents. We have no control over, do not review, and are not responsible for the privacy policies of, or content displayed on, such other websites. Please be aware that the terms of this Privacy Policy do not apply to any outside websites.


Emsisoft takes security of data very seriously. Emsisoft works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology.

Given the nature of communications and information processing technology, Emsisoft cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

Age Limitations

To the extent prohibited by applicable law, Emsisoft does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes To This Privacy Policy

Emsisoft may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Emsisoft will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer Support if you wish to request the removal of Personal Data under their control.

Data Protection Officer

To communicate with our Data Protection Officer, please email [email protected].

Identifying The Data Controller And Processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, Emsisoft is the processor of Customer Data and the controller of Other Information.

Your Rights

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact customer support for additional access and assistance. Please check https://helpdesk.emsisoft.com for customer support information.

To the extent that Emsisoft’s processing of your Personal Data is subject to the General Data Protection Regulation, Emsisoft relies on its legitimate interests, described above, to process your data. Emsisoft may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have a right to object to Emsisoft’s use of your Personal Data for this purpose at any time.

Transparency Report

We are publishing this Transparency Report quarterly on whether we have received governmental requests to disclose information about our customers, whether we have modified any parts of our software for the purpose of collecting information about our customers or for the purpose of bypassing detection of malicious software.

We can confirm that:

  • Emsisoft has never modified its software for the purpose of collecting data due to political pressure.
  • Emsisoft has never modified its software to prevent detection of any malicious software due to political pressure.
  • Emsisoft has never terminated a customer or taken down content due to political pressure.

Contacting Emsisoft

Please feel free to contact Emsisoft if you have any questions about this Privacy Policy or Emsisoft’s practices, or if you are seeking to exercise any of youremsisoft statutory rights. You may contact us at [email protected]

Additional Resources

Emsisoft Terms of Service

Code of Ethics:

Emsisoft is committed to maintaining your privacy. We take pride in cultivating integrity and honesty in all we do and are convinced that treating our customers in an honest and respectful manner is the foundation of sustainable business.