09/10/2017 How do I use the Emsisoft Diagnostic Tool? The Emsisoft Diagnostic Tool can collect information that helps us diagnose problems with our software, and save it in a log that you can send to us. Here’s how to […]
09/10/2017 How do I run a scan with FRST? FRST (Farbar Recovery Scan Tool) is a free third-party tool that can be used for diagnostics and malware removal. You can download FRST from one of the following links (the […]
09/03/2017 Remote Support: How do I use TeamViewer? TeamViewer can be used by our team to remotely access your computer, at your discretion, in order to make it easier for our support team to assist you. Here’s how […]
11/05/2016 Why am I receiving an error message about a Computer Resource Problem? The following error message can be seen when there is an issue with our Emsisoft Protection Platform (EPP) driver: A computer resource problem prevents Emsisoft Anti-Malware from loading essential protection […]
03/01/2016 How do I create Fiddler logs? These instructions should only be followed by request of Emsisoft support staff in process of diagnosing an open support case, rather than being provided proactively. Please download and install Fiddler […]
22/11/2015 How do I create a manual full application crash dump? Manual crash dumps are useful for diagnosing application hangs or freezes. Due to the size of manual crash dumps though, please do not send them in unrequested. To create a […]
22/11/2015 How do I configure automatic memory dumps in case of blue screens? The easiest way to configure your system to produce memory dumps in case of blue screens is through a tool called BellaVista: Download BellaVista from the author's home page. Just […]
22/11/2015 How do I configure automatic crash dumps in case of application failures? We have provided you with a set of registry files you can import in order to enable mini dumps, full dumps or disable crash dumps completely: Download Crash Dump registry […]
22/11/2015 How do I cause a controlled blue screen? Controlled blue screens are a safe and useful way to diagnose complete system hangs or freezes. Due to the size of the resulting memory dumps (a kernel or full memory […]
22/11/2015 How do I take a screenshot? There are some specialized tools for screenshot creation but we will focus on the method that works with standard Windows applications: Press the Print Screen (Prt Sc) key on your […]
