How do I cancel the auto-renewal?
Once you purchase or renew an Emsisoft yearly subscription, your protection is set to be automatically renewed, as explained during the purchasing process.
Auto-renewals can be canceled on your Management Console on https://my.emsisoft.com/
Access with your credentials, click on the name of your workspace and then on “Settings”.
From there you will find the option to cancel the auto-renewal and stop the auto-billing for the current subscription cycle.
Alternatively, you can send an email to our support at any time during the paid license year and ask to turn off the auto-renewal in your behalf.
Please note that cancelling the auto-renewal will leave your protection active until its expiry date.
If you decide to continue your protection after that date you should renew manually or purchase a new subscription.