Contact Us

Need an answer to a problem?

  • FAQs and Email Support

    Customers can contact the Emsisoft team directly. Please check through the Frequently Asked Questions and Answers before requesting help, as the most common problems have already been answered here. Each support request will be answered as soon as possible, usually within less than 24 hours. The Emsisoft team prides itself on its response speed.
  • Support Forum

    You can also post questions in the Support Forum. Qualified technicans are available and will help you solve your problem quickly - especially for malware infection related questions.
  • Contact us

    Account Login, Forum or License Center problems: cc@emsisoft.com
    Sales/Licensing: sales@emsisoft.com

    Corporate Sales: corporatesales@emsisoft.com
    Press: press@emsisoft.com

    Submit new Malware: submit@emsisoft.com
    False alerts: fp@emsisoft.com

    CEO: emsi@emsisoft.com
    Others: support@emsisoft.com
  • Phone

    Please understand that as an international online company, we are currently unable to provide any phone support.
  • Postal address

    Emsisoft GmbH
    Mamoosweg 14
    5303 Thalgau
    Austria